Returns

Returns & Exchanges

Because all our artworks are made-to-order, we can only accept returns in the following cases:

1. The item arrived damaged or defective

2. You received the wrong design / Size

If any of these apply, please contact us within 30 days of delivery at contact@enzovelleti.com with:

1. Your order number

2. Photos of the product and packaging

3. A short description of the issue

Our support team will arrange a refund promptly.

Refunds

Once your return or refund is approved:

Refunds will be issued to your original payment method

Please allow 3–5 business days for processing once we’ve confirmed your return

You’ll receive a confirmation email as soon as your refund is processed.

Return Shipping

If a return is required, we’ll provide detailed instructions.
In most cases, return shipping is covered by us for damaged or incorrect items.

Exchanges

We currently don’t offer direct exchanges for different designs or sizes.
If you’d like a different piece, simply place a new order once your refund has been processed.

Need Help?

We’re always here to help you love your art.
Email: contact@enzovelleti.com
Response Time: within 24 - 48 hours (Mon–Fri)