Frequently Asked Questions

Is your question not listed? Then please contact our customer service.

Q: How are your canvases made?
Each piece is printed using archival-quality inks on premium cotton canvas for vivid colors and long-lasting beauty. The canvas is then hand-stretched over a solid wood frame for a gallery-style finish.

Q: Are your prints ready to hang?
Yes! Every canvas comes pre-stretched and ready to hang with a sturdy backing and hanging hardware included.

Q: What sizes do you offer?
We offer a range of standard sizes from 8x10 inches up to 40x60 inches, plus custom sizing on request.
You can view available sizes on each product page.

Q: Do the colors look the same as on screen?
We use calibrated printers for accurate color reproduction, but please note that screen settings can slightly affect color tones. The final piece will be as close to the original artwork as possible.

Shipping & Delivery

Q: How long does shipping take?
Most orders ship within 3–5 business days of purchase.
Delivery typically takes 5–10 business days within the U.S. and 7–20 days internationally.

Q: Do you ship internationally?
Yes! We ship worldwide. International orders may be subject to customs fees or import taxes, depending on your country.

Q: Will I get a tracking number?
Absolutely — you’ll receive a tracking link by email as soon as your order ships.

Ordering & Payment

Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
All transactions are secure and encrypted.

Q: Can I change or cancel my order after placing it?
If you need to make a change, please contact us within 24 hours of ordering.
Once production begins, we may not be able to make changes.

Returns & Refunds

Q: What if my canvas arrives damaged?
If your order arrives damaged or defective, contact us within 7 days at support@[yourdomain].com with photos. We’ll send a replacement or full refund.

Q: Can I return or exchange my art?
Because each piece is made to order, we can only accept returns for damaged or incorrect items.
Please check your size and design carefully before purchasing.

Sustainability

Q: Are your materials eco-friendly?
We’re committed to sustainable practices — our inks are non-toxic and water-based, and we use FSC-certified wood for all frames.

Q: How should I care for my canvas?
Avoid direct sunlight and humidity.
To clean, gently dust with a soft, dry cloth — never use water or cleaners.

Still Have Questions?

We’re happy to help!
📧 Email: Mosaicprintz@gmail.com
🕒 Response Time: within 24 hours (Mon–Fri)

Where is my order?

Track your order through your account dashboard or the shipping confirmation email. Once shipped, you'll receive a tracking number to follow your package’s journey. Most orders arrive within 3–7 business days depending on your location and selected shipping method.

How long does shipping take?

We process and ship orders within 1–2 business days. Delivery typically takes 3–7 days for standard shipping. Express options are available at checkout for faster delivery, perfect for last-minute fashion needs or seasonal wardrobe updates.

How can I change or cancel my order?

We aim to process orders quickly, so changes or cancellations must be requested within 1 hour of purchase. Contact our customer care team immediately with your order number. Once shipped, changes can’t be made, but returns are always an option.

Do you ship internationally?

Yes! We offer international shipping to most countries. Delivery timelines and costs vary based on destination. Customs fees may apply depending on local regulations. All charges will be clearly displayed at checkout for a hassle-free experience.

What are your shipping charges?

We offer free standard shipping on orders above a set value. For other orders, rates are calculated based on destination and weight. You'll see shipping options and charges at checkout, including express delivery for quicker fashion fixes.

Do you offer same-day or express delivery?

Yes, we offer express and next-day delivery in select cities. Same-day delivery may be available for local addresses if you order before noon. Check availability at checkout and get your fashion favorites faster.